ItalianoEnglishDeutschFrançaisEspañol

loc Acquaviva 75 - 57037 Portoferraio (AT THE) Italy +39 0565 915392

Rules Bookings

The conditions for bookings.
11 Sep

Rules and Conditions on the reservation Hoteliers

Rules on the regulation of hotel bookings

  1. Hotel performance is retired Convention
    The hotel service is intended as a supply of only housing services.
    Retirement is a special agreement, on customer request, for the offer and delivery of meals, for which a fixed price is set.
  2. Conclusion of Contract
    If the performance is not specified the exact period for which it intends to commit the rooms, The contract is concluded for a day. Reserved rooms are available from midday 14.00 Arrival at day 10 partenza.1 of the day

III. Booking
Reserved rooms that you agree to occupy are available by the hour 14:00 Arrival at day 10:30 the day of departure, respectively indicated in the reservation, unless otherwise agreed.
The customer who has booked rooms is expected until at 18:00 day of arrival, If your reservation was made without down payment. He, instead, the reservation with deposit, It will wait until the hour 10:00 the next day. After these terms, at fault in, or communication from the customer, the hotelier is entitled to dispose of the rooms.

  1. Reservations with deposit / deposit
    Unless otherwise agreed between the parties, the down payment / deposit is not less than the equivalent of 30% of the total global living. The client loses the deposit if not the booking and then do not show up at the hotel to occupy the premises that had been assigned.
    In case of delayed arrival of the date indicated in the booking, the customer is required to pay the total amount of the booked services that have been reserved.
    In case of cancellation of the contract by the customer prior to the following clauses apply:
  2. In case of cancellation communicated with at least 15 days before the arrival date, the deposit will be recovered by the customer within a calendar year from the cancellation for another stay of equal duration to be agreed with the owner of the accommodation;
  3. To subsequently communicated cancellations the deposit will be fully retained;
  4. In case of early departure, It will be charged the cost of the room for all the days booked and not used..

.

IV / 1 Reservations by credit card

  • For reservations canceled during the 14 days before the arrival date in June, July and August and 12 days in other months, in case of no-show and early departures for any, It will be retained, with withdrawal from credit card, beyond administrative expenses amounted to 2% the sum to be withdrawn, a penalty equal to the room-only rate for the days booked.
  • In case of early departure, It will be charged the cost of the room for all the remaining days and not fruiti. The penalty will not be applied, at the discretion of the owner of the structure, if the customer will make a stay at or above the agreed within the calendar year from the cancellation, for a period to be agreed with the proprietor;

Should the customer arrive is obliged to pay for services booked but not used. When the client's stay and was lower than that booked, the hotelier can undo any facilities granted and, where the stay was less than three days, demand payment for services rendered based on prices carte. To compensate damages to the operator the customer is required to pay a penalty equal to three times the room rate, in addition to payment of services used.

IV / 2 Reservations for special offers
Refer to the conditions attached to each offer if the guarantee has been forwarded by the data of the credit card.
For cash advances posted, will apply the following rules:

  1. In case of cancellation communicated with at least 30 days before the arrival date, the deposit will be recovered by the customer within a calendar year from the cancellation for another stay in another period, to be agreed with the holder of the facility, but with current prices in the period chosen including any other offers.
  2. For a cancellation after the deposit will be fully retained;
  3. In case of early departure, It will be charged the cost of the room for all the days booked and not taken.
  4. Payment
    The room, payment is due upon arrival at the hotel the customer or within 24 h by the same.
    Must be customer care to inquire when booking, of such means of payment, in addition to cash, They are accepted from the.
    The account can also be partial, and in this case it will consist of only those days that the client has already spent in hotel.

VII. Services not consumed in the hotel
If it is agreed the board, for services not consumed in the hotel will receive no refund, it compensation, even if the customer's absences have been announced, unless otherwise agreed between the parties.

VIII. Meals included in the board
Unless special agreement, means, as surely, breakfast, lunch and dinner, excluding drinks and all that is not provided in the list of the day. The landlord is not required to deliver meals outside the times and provided local; if this is possible, a premium price can be applied.
The price of hospitality services include the use of equipment and ordinary Amenities in, as well as the general services of the accommodation, taxes and services.
They are extra services and equipment and give rise to an application for an additional price ( which must be included in "prices Communication" and notified in advance to the customer) the services and equipment that the customer can ask to optionally use.

Normally up extra:

  • consumption of the products of the bar and mini-bar;
  • meals not included in the board and half board;
  • beverages;
  • the service to the food and drink brought by guests consumption;
  • phone calls;
  • the beds in the rooms added to the standard room equipment
  1. Prohibitions various
    And 'The use of irons and appliances for cooking food of all kinds. E’, altresi, forbidden to wash clothes and throw garbage in the sink and in the other toilets.
  2. abnormal noise
    The hotel management may terminate or mitigating abnormal noises that may disturb the customers, including those resulting from the use of radio equipment, televisions or musical instruments.
    The customer is obliged to adhere to the invitation.

XII. Pets
The customer can lead animals to the hotel, unless prior agreement with management, which it has the capacity to consent determining their modalita.per more information see the section Pets Regulation

XIII. Infringement morality
Any breach of the good from the right costumes hotelier to terminate the contract in progress.

XIV. People are not staying in the hotel
The customer is not entitled to access your room people are not staying in the hotel, without the expressed consent of direction.

By submitting a booking request via website,mail,or phone the customer accepts the conditions listed above.

Informative short cookies
This site uses cookies technical, for statistics and third party. We DO NOT use profiling cookies. You can get details by visiting the informative note on cookies:
Information extended cookies
Privacy disclaimer

Some content and features are blocked by your preferences about cookies!

This happens because the feature / the contents marked as “%SERVICE_NAME%” use cookies you've chosen to keep off. To view this content or use this feature, Please enable cookies: Click here to open your preferences about cookies.